What to Look for in a Security Guard Company

by | Jul 4, 2024 | Eagle Eye Services, Security Guard Company

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Reputation and Experience

One of the first things to look for in a security guard company is its reputation and experience in the industry. A company with a solid reputation and years of experience is more likely to provide reliable and effective security services.


  • Reputation: Research the company’s history and track record. Look for online reviews, testimonials, and case studies. A reputable company will have positive feedback and a proven track record of delivering quality services.
  • Experience: Experienced companies have dealt with various security challenges and scenarios, making them better equipped to handle your specific needs. Look for a company with several years of experience in the industry and a history of successful projects.

Fact: According to a survey by Allied Market Research, the global security services market was valued at $96.6 billion in 2020 and is projected to reach $167.1 billion by 2030, growing at a CAGR of 5.4% from 2021 to 2030. This growth underscores the increasing demand for reliable security services.

Testimonials of Eagle Eye Security Services in KL

Licensing and Certifications

Ensure that the security guard company you choose is properly licensed and certified to operate in your area. This is a critical factor that ensures the company adheres to local laws and industry standards.


  • Licensing: Verify that the company holds the necessary licenses to provide security services. This may vary depending on the region, so it’s important to check local regulations.
  • Certifications: Look for certifications from recognized industry bodies. These certifications indicate that the company follows best practices and maintains high standards of service.

Fact: In Malaysia, security companies must be licensed under the Private Agency Act 1971 which ensures they meet stringent standards set by the Ministry of Home Affairs.

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Professionalism and Training

The professionalism and training of security guards are crucial to the effectiveness of the security services provided. Well-trained and professional guards can handle various situations with confidence and competence.


  • Training Programs: Inquire about the training programs that the company offers to its guards. Comprehensive training should cover areas such as emergency response, conflict resolution, and customer service.
  • Professionalism: Observe the demeanor and appearance of the security personnel. Professional guards should be well-groomed, courteous, and maintain a high level of discipline.

Fact: According to the International Foundation for Protection Officers (IFPO), security personnel who undergo regular training are 30% more effective in handling security incidents compared to those with minimal training.

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Range of Services

Different security needs require different types of services. It’s essential to choose a security guard company that offers a wide range of services to meet your specific requirements.


  • Service Offerings: Look for a company that provides a variety of services, such as manned guarding, mobile patrols, event security, and electronic surveillance. This ensures that you can find all the services you need under one roof.
  • Specialized Services: Some companies offer specialized services like K9 units, bodyguards, and security consulting. If you have specific security needs, ensure that the company can accommodate them.

Fact: The use of K9 units in security has been shown to reduce the likelihood of criminal activity by up to 70%, according to a study by the U.S. Department of Justice.

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Technology and Innovation

The use of advanced technology can significantly enhance the effectiveness of security services. A forward-thinking security guard company will incorporate modern technology into its operations.


  • Surveillance Systems: Check if the company uses advanced surveillance systems, such as CCTV cameras and access control systems, to monitor and protect your property.
  • Real-Time Monitoring: Look for companies that offer real-time monitoring and reporting. This allows for quick response to incidents and provides you with up-to-date information about your security status.

Fact: According to MarketsandMarkets, the global video surveillance market size is expected to grow from $45.5 billion in 2020 to $74.6 billion by 2025, at a CAGR of 10.4% during the forecast period, highlighting the increasing reliance on surveillance technology in security.

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Customizable Security Plans

Every client has unique security needs, and a one-size-fits-all approach is rarely effective. Choose a security guard company that offers customizable security plans tailored to your specific requirements.


  • Tailored Solutions: Ensure that the company is willing to work with you to develop a security plan that addresses your unique needs and concerns.
  • Flexibility: Look for a company that is flexible and can adjust its services as your security needs evolve.
Testimonials of Eagle Eye Security Services in KL

Customer Support and Communication

Effective communication and reliable customer support are essential for a successful security partnership. You should feel confident that your security provider is responsive and attentive to your needs.


  • Communication Channels: Check if the company provides multiple communication channels, such as phone, email, and online portals, for easy access to support.
  • Responsiveness: Inquire about the company’s response times and availability. A reliable security company should offer 24/7 support and be quick to address any concerns or incidents.

Fact: According to a study by Zendesk, 87% of customers expect companies to provide a self-service portal for customer support, and 50% expect support to be available 24/7.

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Cost and Value

While cost should not be the only factor in your decision, it is an important consideration. Ensure that the security services you receive provide good value for your investment.


  • Transparent Pricing: Look for a company that offers transparent pricing with no hidden fees. Request a detailed quote that outlines the costs of the services provided.
  • Value for Money: Compare the cost of services with the quality and range of services offered. The cheapest option may not always be the best, so consider the overall value provided.

Fact: According to a report by McKinsey & Company, companies that invest in high-quality security services can reduce their overall security-related costs by up to 25% through more effective risk management.

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Selecting the right security guard company is a critical decision that requires careful consideration of various factors. By focusing on reputation, licensing, professionalism, range of services, technology, customization, customer support, and cost, you can make an informed choice that ensures the safety and security of your property or event.

At Eagle Eye Security, we pride ourselves on meeting all these criteria and more. With years of experience, a dedicated team of professionals, and a commitment to excellence, we provide top-notch security services tailored to your specific needs.

Contact us today to learn how we can help you achieve peace of mind with our comprehensive security solutions.